Due to high value of inflatable boats and Credit Card Fraud Protection policies, we ship boats and rafts ONLY via FedEx Ground with Signature Confirmation.

High value boats, kayaks and rafts CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. NO EXCEPTIONS! Customer's signature is required as a proof of delivery. FedEx may accept the timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call 1800-GO-FEDEX for details.

• Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
• Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.

If the order for the boat or raft has been placed via credit card, we will ship ONLY to the same address as your credit card billing address. Check orders can be shipped anywhere in Continental US or Canada.

• Question: Why can't I have my boat shipped to a different address when I pay with a credit card?
• Answer: According to credit card security regulations, in order to be protected from credit card fraud and chargebacks, the item MUST be shipped ONLY to the credit card holders billing address.

Shipping prices are listed for deliveries within the Continental US only. Please see below for shipping outside of the Continental US.

Process time for items in stock is 1-2 days. Ship Time is 3-9 days depending how far are you from Miami, FL. Please allow 5-10 days for Total Delivery Time.

Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.

Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package. 

After the 3rd attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If the order has been cancelled after it has been shipped, the appropriate amount will be deducted from the total of refund. Please call FedEx and ask for a supervisor or CAT if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.